What's included
Every grounding product order (website and Amazon) includes:
- a wall adapter for your country
- a grounding cord
- a grounding socket tester
Testers vary: some are green and some are white. Both have a printed legend that shows the correct reading.
Something is missing
Check all the packaging first, as small items are easy to miss. If something is still missing, contact us with your order number and a photo of everything you received, and we'll send it out. You'll get new tracking details by email once it ships.
Something arrived damaged
Send us photos of the item and the packaging.
- Damaged packaging only: this won't affect how the product works.
- Damaged product (for example a broken adapter or a damaged cord): we'll send a replacement, or offer a full refund if you prefer.
I ordered the wrong plug type for my country
Contact us. We'll help you get the right adapter and socket tester without needing to send the whole order back.