Your grounding products connect through the ground pin of a standard wall outlet, so the outlet must be properly grounded.
How to check
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Plug a socket tester into the outlet and switch it on.
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Two green lights or two amber lights with the white tester means the outlet is properly grounded and ready to use.
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Any other light combination means the outlet may not be grounded. Take a photo of the tester and send it to us, and we'll help with next steps.
here is a short video on how to use the socket tester https://www.youtube.com/watch?v=gB_osB6M808
If your outlet isn't grounded
You have three options:
- Use a grounding rod to connect your products directly to the earth outside: Grounding Rod
- Have an electrician convert your outlets to a grounded system.
- Return for a refund under our Grounding Guarantee if neither option works for you.